Returns & Exchanges
At Spa Ceylon, we are committed to your wellness journey and want you to be completely satisfied with your luxury Ayurveda purchases. If you are not entirely happy with your order, we offer a seamless return and exchange process for unused items within 14 days of delivery.
Initiate Your Request
Contact our dedicated guest experience team via email or our online portal with your order number and details of the items you wish to return.
Prepare the Package
Carefully place the unused, unopened products in their original luxury packaging to ensure they remain protected during transit.
Ship to Our Wellness Center
Affix the provided return shipping label to your package and drop it off at any authorized courier location.
Quality Inspection & Refund
Once our specialists verify the condition of the returned items, we will process your refund or exchange within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing